FutureLink8 – CEO


UX / UI Leader & Innovator – Leading High-Performing Teams to Create Meaningful Impact Through User-Centered Design

UX leader and innovator leveraging a unique combination of strategic vision, creative problem solving, and empathetic leadership to shape CX capabilities and deliver UX solutions that benefit users and drive business success. Ignite design strategy through continuous innovation and pushing boundaries of UX design to create intuitive and delightful customer experiences that are efficient, innovative, and user-centric.

Strengths & Expertise:

  • User Interface Strategy & Development
  • Workflow Analysis
  • Task Analysis
  • Team Building & Management
  • Product Innovation
  • Usability Testing
  • Digital Product Design
  • Requirements
  • Product & Project Management
  • User Research
  • Information Architecture & Design
  • Training & Development

Selected Highlights:

  • Unified siloed UX and implemented shared design organization, streamlining collaboration and design consistency across the organization.
  • Reduced software licensing costs by 20% in 6 months and optimized product development process by 40%.
  • Managed enterprise Figma account including organization of workspaces for various teams.
  • Removed redundances and created cohesive design language, promoting brand consistency and enhancing the user experience across all digital touchpoints.
  • Reduced research expenses through the creation of a UX research management function with a unified searchable database of user feedback.
  • Developed and mentored a highly-skilled team of UX designers, resulting in improved product design and prototyping.
  • Drove innovation and success for digital products and services through the latest design trends and technologies.
  • Worked with 70 UI developers in cross-functional, Agile teams to define product development direction.
  • Optimized product development process by 80% within 2 years and slashed time required to complete average new feature from 4 months to 2 weeks.
  • Catalyzed user satisfaction rating by 95% by redesigning the product into a fully responsive, adaptive, and mobile-friendly EHR software design.

Career History:

  • Alcon Head of UX / UI 2022–Present
  • PatientKeeper Head of UX 2018–2022
  • iboss Director of UX / UI 2017–2018
  • Verizon UX / UI Principal Lead | Senior UX Designer 2012–2017
  • Insight Principal UX /UI Architect 2011–2012
  • Equifax UX /UI Architect 2010–2011


Master of Liberal Arts in Extension Studies, Information Technology, Digital Media Design – Harvard University

Bachelor of Arts, Film, Sociology – Georgia State University